Frequently Asked Questions
Everything you need to know about MUJI products and services.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We accept returns of unused and unopened items in their original packaging within 30 days of purchase. Please note that certain items like food and personal care products are final sale.
Do you offer international shipping?
Currently, our online store ships to addresses within the domestic region. For other countries, please visit the specific MUJI website for that region.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Are MUJI products manufactured sustainably?
Yes, MUJI is committed to three core principles: selection of materials, streamlining of processes, and simplification of packaging to reduce environmental impact.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.