Returns & Exchanges
MUJI is dedicated to providing high-quality products that enhance your daily life. If you are not completely satisfied with your purchase, we accept returns of unused items in their original packaging within 30 days of delivery.
Check Eligibility
Ensure your items are in original condition, unused, and include all tags and packaging to qualify for a full refund.
Initiate Request
Log in to your account and navigate to your order history to select the items you wish to return and print a prepaid shipping label.
Pack and Ship
Securely pack the items in their original box, attach the shipping label to the exterior, and drop it off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing